Frequently asked
questions.

Choose your gear, select pickup and return dates, add items to your kit, then submit your contact details. The Camera Matrix team will follow up about availability and confirmation.

No. Submitting the form sends a request; it does not reserve equipment or confirm a booking. Wait for written confirmation from Camera Matrix before travelling to collect gear.

Enter your pickup and return dates on the rental page and choose “Find available gear.” The team will review your requested items and confirm availability.

The booking form offers Kampala · Kololo, Entebbe · Airport pickup, and delivery. Camera Matrix will confirm the collection or delivery arrangement for your request.

The catalog shows daily rates in UGX. Your written quote will confirm the full amount and any applicable taxes, delivery, deposit, or other fees before you accept or pay.

No. This website does not collect payment. Camera Matrix will provide payment details and terms with the written quote or confirmation.

You can withdraw an unconfirmed request by contacting Camera Matrix. For a confirmed booking, follow the terms in your written confirmation and see the Cancellation and Refund Policy.

Check the mount and specifications on the product page before requesting it. Contact the team if you need help checking compatibility.

The Rent and Buy catalogs are separate. Browse gear for sale for sale prices, specifications, product details, and the comparison tool.

Contact Camera Matrix with the model you are interested in to confirm current availability, package contents, and payment or delivery arrangements.

Please confirm the current price and availability with Camera Matrix before purchase. The website does not take payment or complete purchases online.